Refund Policy
Effective Date: 10/09/2025
At Henley Juices, we take pride in the quality and freshness of our products. If you’re not completely satisfied with your order, we’re here to help.
1. Returns & Refunds
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Perishable Items: Because our juices are fresh and made in small batches, we cannot accept returns of opened or perishable products.
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Damaged or Faulty Items: If your order arrives damaged or faulty, please contact us within 48 hours of receiving it. We may ask for a photo of the product to verify the issue.
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Refunds: Once your claim is verified, we will offer a replacement or a full refund, depending on your preference and stock availability.
2. How to Request a Refund
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Contact us at hello@henleyjuices.co.uk with your order number and a description of the issue.
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We’ll respond within 2 business days to confirm the next steps.
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If approved, refunds will be issued via the original payment method within 5–10 business days.
3. Shipping Costs
Shipping costs are non-refundable, except in cases where the product was damaged or we made an error.
4. Questions
If you have any questions about our Refund Policy, please contact us at:
Email: hello@henleyjuices.co.uk
Phone: 07899784363
Your satisfaction matters to us – we want every sip to be perfect.